GLOBAL TRAVELLER
Global Medical and Travel Assistance
Travel with confidence through a single international membership combining travel risk alerts, journey monitoring and direct access to 24/7 medical, security and travel assistance.
Available directly to individual travellers and through participating organisations and partners, Global Traveller provides a consistent point of support before departure and throughout the journey.
Supported by international medical, security, transport and aviation provider networks, Global Traveller delivers worldwide assistance with particular operational expertise across the Middle East.
Support Throughout the Journey
International travel does not always proceed as planned. Health concerns, security incidents, transport disruption and rapidly changing local conditions can leave travellers uncertain about what is happening or where to turn for help. Global Traveller provides a consistent point of contact before and throughout the journey. Members can access destination information, receive relevant travel risk alerts, communicate directly with an experienced assistance team and request support whenever they need it. It is a managed global travel assistance service, combining a dedicated digital platform with 24/7 human support and access to real-world assistance providers.
Digital Oversight. Real-World Assistance.
Global Traveller is more than a travel app or alerting platform. The technology keeps members informed and connected, while an experienced operations team assesses requests, provides immediate guidance and coordinates the appropriate response.
Stay Informed
Members have access to country and city information, location-based risk alerts and updates concerning security developments, health risks and travel disruption.
Stay Connected
The Global Traveller platform supports traveller monitoring, itinerary visibility, SOS escalation and two-way communication with the 24/7 assistance team.
Access Human Support
Members can contact an experienced assistance professional at any time. Support is available in Arabic and English for routine questions, emerging disruption and urgent incidents.
24/7 Global Medical and Travel Assistance
When a traveller becomes ill, is injured or requires urgent medical support abroad, knowing who to contact is often the first challenge. Global Traveller can assess the immediate circumstances, provide guidance and identify appropriate medical support through its international provider network. This may include hospitals and clinics, medical referrals, ambulances, medical transport, medical escorts, air ambulance providers and medical evacuation coordination.
The same assistance function can support travellers affected by security incidents, journey disruption or unexpected movement requirements. Depending on the circumstances, support may include local transportation, security-trained drivers, protective services, cross-border movement and specialist aviation coordination.
From the initial request through to resolution, the member retains one consistent point of contact.
One Membership. A Complete Travel Support Experience.
Global Traveller brings together services that are frequently fragmented across different platforms, providers and contact points.
Members receive destination risk information, relevant travel alerts, itinerary and journey visibility, SOS functionality, two-way communication, welfare checks and direct access to 24/7 human assistance. This creates a continuous support experience rather than a service that becomes visible only after a serious incident has occurred.
How Global Traveller Works
Once activated, the member receives access to the Global Traveller app and assistance service for the applicable membership period. Travel itineraries can be incorporated through booking integration or added directly in the app, enabling relevant journey information to be reflected within the platform. Location services allow members to receive alerts based on where they are travelling, while SOS and in-app communication provide a direct route to the assistance team.
If an issue arises, the operations team establishes the traveller’s circumstances, provides immediate guidance and identifies the appropriate next step. Where external assistance is required, the team can locate and coordinate with a suitable provider. The result is a straightforward experience for the traveller: one platform, one assistance team and one consistent point of contact throughout the journey.
INDIVIDUAL MEMBERSHIP
Join Global Traveller Directly
You do not need to be travelling through an employer, airline or corporate programme to access Global Traveller. Individual travellers can join directly and receive access to the Global Traveller platform and 24/7 assistance service. An annual membership provides continuous support across multiple international trips, giving you one consistent point of contact before departure and while travelling.
Whether you need destination information, help understanding a developing situation or practical assistance when something goes wrong, the Global Traveller team is available around the clock.
International Provider Access
Effective travel assistance depends on more than information. It requires the ability to identify appropriate support and coordinate a response in the location where the traveller needs it. Global Traveller is supported by international provider networks spanning medical care, ground transportation, security support and specialist aviation. These networks allow the operations team to identify appropriate local capability and help organise practical assistance when required.
Provider services and other third-party costs are separate from the Global Traveller membership and remain payable by the member, an organisation, an insurance provider or another responsible party, depending on the arrangements in place.
Global Reach. Particular Middle East Expertise.
Global Traveller supports international journeys worldwide, with particular operational experience and provider access across the Middle East. The 24/7 operations function works in both Arabic and English and can coordinate support through established regional networks spanning hospitals, medical transport, ground transportation, security providers and specialist aviation.
This regional depth is combined with international assistance capability, giving members one consistent route to support across the Middle East and wherever else their journeys take them.
ORGANISATIONS AND PARTNERS
Make Global Traveller Available to Your Travellers
Global Traveller can also be provided to employees, customers and members through corporate programmes and commercial partnerships. Organisations can incorporate the service into an existing travel risk management programme, provide it as a valued benefit or integrate it into a wider airline, banking, insurance or travel proposition. Dedicated membership, distribution and partnership models are available for organisations looking to provide Global Traveller at scale.
Travel with Confidence
Wherever your journey takes you, Global Traveller helps you remain informed, connected and supported through one platform, one assistance team and one consistent point of contact.