GLOBAL TRAVELLER
Global Traveller for Organisations and Partners
Give employees, customers and members access to a managed international travel assistance service combining travel risk information, journey monitoring and direct access to 24/7 medical, security and travel assistance. Global Traveller can be incorporated into corporate travel programmes, customer benefits, loyalty propositions and wider travel journeys through flexible annual and short-trip membership models.
Delivered by an experienced assistance team and supported by international medical, security, transport and aviation provider networks, the service provides meaningful support wherever your travellers are going.
A More Complete Travel Support Proposition
Travellers increasingly expect more than destination information or a number to call after something has gone wrong. They need to understand changing conditions, remain connected during their journey and know that experienced human support is available when they need it. Global Traveller enables organisations to provide that support through one managed service.
The digital platform keeps travellers informed and connected, while the 24/7 assistance team provides guidance, assesses developing situations and helps coordinate an appropriate response. This creates a visible and continuous support experience before departure and throughout the journey. For organisations, Global Traveller can strengthen an existing travel risk management programme, enhance a customer or membership proposition, or introduce a valuable additional service within the travel journey.
Digital Oversight. Real-World Assistance.
Informed Travellers
Country and city information, location-relevant risk alerts and updates concerning security developments, health risks and travel disruption help travellers make better-informed decisions.
Connected Journeys
Journey monitoring, itinerary visibility, SOS escalation and two-way communication provide a direct connection between the traveller and the 24/7 assistance team.
Human Assistance
Experienced assistance professionals are available around the clock to assess requests, provide immediate guidance and help coordinate practical medical, security and travel support.
Designed for Organisations Across the Travel Ecosystem
Global Traveller can be adapted to different organisational requirements, customer groups and travel environments.
Corporate Organisations
Provide employees and internationally mobile personnel with destination information, journey visibility, SOS functionality and direct access to 24/7 assistance as part of a wider travel risk management programme.
Banks and Financial Institutions
Enhance premium accounts, payment cards and customer benefit programmes with a practical international travel assistance membership.
Airlines and Loyalty Programmes
Offer Global Traveller as a loyalty benefit, bundled travel service or optional ancillary product that extends customer support beyond the flight itself.
Insurance and Assistance Providers
Complement financial protection with digital traveller support, early engagement and access to practical assistance before and throughout an incident.
Travel Companies and Tour Operators
Incorporate Global Traveller into booking journeys, travel packages, managed travel services or destination experiences through annual or short-trip access.
Membership, Government and NGO’s
Provide defined traveller groups, deployed personnel or members with consistent access to information, communication and international assistance.
One Service. Multiple Delivery Models.
Global Traveller can be structured around the organisation, the traveller population and the way in which the service is being provided.
01 - Organisation-Funded Membership
Provide Global Traveller to a defined employee, customer or member population as a fully funded organisational benefit.
02 - Customer or Member Benefit
Include Global Traveller within a premium account, loyalty tier, membership category or existing package of customer benefits.
03 - Optional Purchase
Make Global Traveller available as an optional product through a partner website, booking journey, customer communication or dedicated landing page.
04 - Bundled Travel Access
Include time-limited access within a qualifying trip, holiday, event or travel package, giving the traveller support for the relevant journey period.
05 - Combined Programmes
Use a combination of complimentary, bundled and customer-funded access across different tiers, traveller groups or customer segments.
A Straightforward Traveller Journey
Global Traveller is designed to fit naturally into an organisation’s existing employee, customer or booking journey, without creating unnecessary additional processes.
01 - Offer or Invitation
The traveller receives access through an employer, customer benefit, membership programme, booking journey or partner communication.
02 - Simple Activation
The traveller activates the relevant membership and receives access to the Global Traveller platform and assistance service.
03 - Connected Travel
For airlines, travel companies and other travel partners, the Global Traveller API can securely connect relevant booking and itinerary information with the service as part of the exisiting travel journey. Where an API connection is not required, travellers can add their trip details directly in the Global Traveller app in just a few clicks. Simply adding their flight and journey details connects the trip to the platform, while location services, provide relevant alerts and help the traveller remain connected throughout the journey.
04 - Support Throughout the Journey
The traveller has access to travel information, relevant alerts and the 24/7 assistance team throughout their journey. If assistance is required, they can communicate directly with the team through in-app messaging, SOS function and direct dial.
Built Around Your Organisation and Your Travellers
Each programme can be configured around the organisation’s objectives, traveller population and existing systems.
Defined eligibility and membership periods
Annual or short-trip access
Complimentary, bundled or customer-funded membership
Partner-specific activation routes
Dedicated landing pages and customer communications
Co-branded programme materials
Booking and itinerary integration
Agreed escalation and communication procedures
Programme reporting and membership oversight
Renewal and ongoing engagement journeys
The objective is to make Global Traveller feel like a natural extension of the organisation’s existing travel programme or customer proposition while maintaining a consistent and dependable member experience.
Technology Supported by a 24/7 Assistance Team
Global Traveller is not simply an app, alerting platform or virtual call centre. It is a managed service delivered by Stratum Global Risk through a 24/7 operations function with access to international assistance providers. When a traveller contacts the team, an experienced assistance professional establishes the circumstances, provides immediate guidance and identifies the appropriate next step.
Where external support is required, the team can help identify and coordinate suitable capability through provider networks spanning:
Hospitals and medical facilities
Ambulance and medical transport
Medical escorts and air ambulance providers
Ground transportation
Security-trained drivers and protective services
Cross-border movement support
Specialist and private aviation
Support is available in Arabic and English, with particular operational expertise and provider access across the Middle East combined with wider international assistance capability.
International Reach. Regional Depth.
Global Traveller supports international journeys worldwide while bringing particular operational experience across the Middle East. The service is backed by established regional and international provider networks across medical care, ground transportation, security support and specialist aviation. This allows the assistance team to identify appropriate local capability and help coordinate support in the location where the traveller needs it.
For organisations with travellers moving into, across or through the Middle East, this combination of international reach, Arabic and English support and regional operational depth provides an important additional layer of capability.
Designed to Complement Travel Insurance
Travel insurance provides financial protection. Global Traveller supports your journey.
Global Traveller is a travel risk management and travel assistance membership, not an insurance policy. Travel insurance provides financial protection for eligible costs and losses arising from covered events. Global Traveller provides the digital oversight, communication, initial guidance and practical assistance surrounding the traveller.
Where an incident may be covered by insurance, the Global Traveller team can help the member enter the appropriate claims or medical-assistance pathway and coordinate with the relevant provider. Coverage decisions, expenditure authorisation and claims settlement remain the responsibility of the insurer or its appointed assistance company. For organisations and partners, this creates an opportunity to provide a more complete travel protection experience by bringing together financial cover, traveller communication and real-world assistance.
From Integration to Launch
Global Traveller is designed to make implementation straightforward, whether connecting through the Global Traveller API or using a simpler partner activation route.
01 - Choose Your Model
Select how Global Traveller will be made available, whether as an organisational benefit, customer or loyalty benefit, optional purchase, bundle travel service or combination of models.
02 - Connect
Connect through the Global Traveller API where integration with existing booking or traveller systems is required or use simple partner activation route.
03 - Launch
Introduce Global Traveller through the organisation’s existing booking, employee, membership or customer journey , supported by appropriate communications and programme materials.
04 - We Manage the Rest
Stratum Global Risk provides the technology, 24/7 assistance capability, member support and ongoing service delivery required to operate global Traveller at scale.
Give Your Travellers Greater Confidence
Whether you are supporting a defined employee group, enhancing a customer proposition or making Global Traveller available at scale, Global Traveller provides a straightforward way to extend meaningful support throughout the traveller journey.
One platform. One assistance team. One consistent point of contact throughout the journey.
Looking for Individual Membership?
Individual travellers can join Global Traveller directly and access international travel information, journey support and 24/7 medical, security and travel assistance.